BRING IT IN JA.Sign inCreate accountA little clarity.
A smoother shipment.
Find answers to the questions that come up before you shop, while your package is travelling and when it is ready to collect.
How do I get my US shipping address?
Create a free Bring It In JA account. Your shipping address and mailbox code are available through your account. Use the address shown there whenever you shop.
What should I include in my shipping address?
Copy the address from your account and include your unique mailbox code. This helps us identify your package and assign it to you correctly.
Why should I submit a pre-alert?
A pre-alert gives us information about your incoming package. Submit the tracking information and invoice through your account to help with processing and customs clearance.
When can I collect my package?
Wait for your notification confirming that your package is ready for collection at your selected branch. Arrival in Jamaica and readiness for pickup are separate stages.
Can I arrange delivery?
Yes. Islandwide delivery is available, subject to conditions and applicable charges. Contact our team to confirm arrangements for your location.
Accounts, charges & collection.
I can’t sign in. What should I do?
Use the password reset option on the customer portal. If you still need help, contact us with the email address on your account. Never send your password.
Can you help me purchase an item?
Contact us with the merchant’s link and the item you want. We can discuss shopping assistance, pricing and payment before an order is placed.
What happens if my parcel has no mailbox code?
Identification and processing may be delayed. Contact us with proof of purchase and tracking information. A J$800 bad-address fee applies under the published rates.
What if I cannot collect right away?
Contact our team promptly to discuss arrangements. Storage charges and uncollected-package rules may apply. Read the storage policy and storage terms.
How do I report a damaged or missing item?
Report the issue through an official customer service channel as soon as possible. The published terms require claims within three days after collection or delivery. Keep the invoice, tracking details and photos for review. See the claims terms.